EXCEL31☆ 手順書作成の手順?

‥ 手順書が既に準備されている、ということはそのプロジェクト現場には頼れる師匠がいるという事です。作業手順書とか作業ツールは社内の方とは限らず出入りのIT業者の人たちとか、あるいは社内システム専業のシステム屋さん事務屋さんやが匿名作成者だったりします。
私は、作業引継ぎの時に説明を聞きながら書いていたメモを、まずパソコンで文書入力するように指示します。ExcelやWordに手書きメモを入力して、書式設定や画面コピーの画像貼付けしたりレイアウトして保存しておいて、手書きのメモよりパソコンで作成した手順書ファイルの方を参照しながら作業を覚えてもらう事にしています。メモが説明不足の箇所は随時追加編集して作業を覚えながら手順書も完成させていきます。自分が手順書をマスターした上でのちに作業引継ぎ時に作成した手順書ファイルはそのまま次の作業者用となればよいわけです。次の作業者に伝達引継ぎして、次の作業者が問題なく作業出来た時に自分が評価されますので、自分のためでなく作業する他の作業者の立場で作成する事です。
oldフォルダに過去に勤務した作業者が自作した手順書が色々保存されている事があります。同じ作業のはずなのに、作業者のスキルによって作業マニュアルが種々出来ますので面白いと思います。おそらく、どれを見てもあんまり満足しないので、自分で作成して置いておかなければなりません。専門用語の羅列で読取りにくく抵抗があるとか、シンプルな箇条書きだけど説明不足で不親切とか、見りゃすぐ分かるのにデッカい画面コピーの画像で分厚い冊子になっててとか‥ ともあれ、手順書作成は作業手順を理解したというなにより証明になりますし、社内文書作成の練習としても欠かせません。

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